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Return Policy

When you buy from us, we want to make you completely satisfied. If for any reason you are not satisfied with the goods, you can exchange or ask for refund. Before returning, please take time to read our return policy carefully. You are recommended to contact our after-sale Customer Service (email address: admin@fashion71.net) before returning an item and they will give your some useful advice.
fashion71.net reserves the right to charge the handling fee for all returned products.

. Unconditionally returns accepted within 7days

The Unconditionally returns from our customers are acceptable within 7days after you getting the package. when we confirm the arrival of the package you returned, we 'll refund you the payment.

P.S.:
1.pls make sure the products are unused and will not affect the secondary sales.

2.Because that we charged the shipping fee in behave of the shipping company, we will only refund you the good price which is fashion71.net responsibility.

3.After returning the products , pls inform us the following information in your account where you can find a chart

the order No.,

item code

Photo of the products you sent back

Photo of the shipping label on the package fashion71.net sent to you

Photo of the shipping label in the package you sent to fashion71.net

Step:

1.      Plz consult the customer service about the information we need before sending back the package

2.      send the package back to us

3.      After returning the products , pls offer our customer service the information you collect above.

4.      After confirming the information, we will refund the money to your account directly. But the amount is frozen which can be used until we get the package.

5.      We will activate the refund in your account when we get the package, then you can use that for new order.

Full Refunds
We offer full refund on any items that are found to be faulty or damaged due to our fault. Damage caused because of the fault of the third party or customer’s own fault cannot apply for refund.

 

Partial Refunds
We also offer partial refund on returned items which have some original parts missing. In such a case, the customer can only get partial refund.

 

 

User Comment(Total90User Comment Num)

  • li***g ( 2017-04-11 22:42:35 )

    Hi, i would like to return my item because it does not fit well. How do i return?

    Admin Replay:
    Hi dear ,
    we are so sorry hear that bring such trouble ,may i know your order number ?and what problrm for your order ,thanks ,also ,if you have any questins ,u can feel free to contact our online service or send email to us :admin@fashion71.net ,we will solve problem for you in a short time,thanks

    Best Regards

  • ch***0 ( 2016-07-12 15:43:18 )

    hi..i just made a purchase thru paypal withTransaction ID: 3ED856256J568235S.. could check the status of my order? i did not receive any confirmation from you..only from paypal.. thanks

    Admin Replay:
    Hello dear ,your order number is 2016071212179 ,we already get your payment ,thanks. Will start to prepare and send out to you soon. Have a nice day!

  • *** ( 2016-05-24 17:05:33 )

    I have received your package today. And to be honest im not satisfied with the clothes I have asked. Two of the dresses don't look like the same than the pictures. And one has pink stains on the white lace!!
    The shoes are well too small: this is not a 41 size I am missing about 3cm!! How can I return the items? I dont want to pay the return cost, because this is not my fault! My order was 2016051630376

    Admin Replay:
    Dear,
    So sorry to hearing this , would you pls send the picture to us email ? this is our email fashion71-susan@hotmail.com . when we check , we will solve for you asap ,thanks.
    Best regards.

  • mo***2 ( 2016-05-17 03:38:13 )

    hello, if i want to return an order, who pays for shipping return? because your shipping fees are very expensive.

    Admin Replay:
    hi,dear,
    good morning.
    regarding to your problem,if you want to return your order,pls note that:
    1. Please make sure all of the items are not worn before and don't affect our second sell.
    2. Please note that you need to pay the shipping fee and after we receive the items and check they are in good condition,we would return you the item price (NO shipping fee).
    3. Kindly please return by your local post and put a paper in the parcel to write the Order NO. and the reason why you would like to return. Then we could arrange it asap.
    4. Please inform us the tracking NO. after you ship it then we could trace it.Thanks.
    If you want to learn more about the return policy,you can click this site http://www.fashion71.net/return-policy-a11.html to have a look,thanks a lot!
    best regards.

  • mo***2 ( 2016-05-17 03:36:54 )

    hello, if i want to return my order because im not satisfied with the quality, who pay for shipping return? because your shipping fees are very expensives

    Admin Replay:
    hi,dear,
    good morning.
    regarding to your problem,if you want to return your order,pls note that:
    1. Please make sure all of the items are not worn before and don't affect our second sell.
    2. Please note that you need to pay the shipping fee and after we receive the items and check they are in good condition,we would return you the item price (NO shipping fee).
    3. Kindly please  return by your local post and put a paper in the parcel to write the Order NO. and the reason why you would like to return. Then we could arrange it asap.
    4. Please inform us the tracking NO. after you ship it then we could trace it.Thanks.
    If you want to learn more about the return policy,you can click this site http://www.fashion71.net/return-policy-a11.html to have a look,thanks a lot!
    best regards.

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