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Return Policy

When you buy from us, we want to make you completely satisfied. If for any reason you are not satisfied with the goods, you can exchange or ask for refund. Before returning, please take time to read our return policy carefully. You are recommended to contact our after-sale Customer Service (email address: admin@fashion71.net) before returning an item and they will give your some useful advice.
fashion71.net reserves the right to charge the handling fee for all returned products.

. Unconditionally returns accepted within 7days

The Unconditionally returns from our customers are acceptable within 7days after you getting the package. when we confirm the arrival of the package you returned, we 'll refund you the payment.

P.S.:
1.pls make sure the products are unused and will not affect the secondary sales.

2.Because that we charged the shipping fee in behave of the shipping company, we will only refund you the good price which is fashion71.net responsibility.

3.After returning the products , pls inform us the following information in your account where you can find a chart

the order No.,

item code

Photo of the products you sent back

Photo of the shipping label on the package fashion71.net sent to you

Photo of the shipping label in the package you sent to fashion71.net

Step:

1.      Plz consult the customer service about the information we need before sending back the package

2.      send the package back to us

3.      After returning the products , pls offer our customer service the information you collect above.

4.      After confirming the information, we will refund the money to your account directly. But the amount is frozen which can be used until we get the package.

5.      We will activate the refund in your account when we get the package, then you can use that for new order.

Full Refunds
We offer full refund on any items that are found to be faulty or damaged due to our fault. Damage caused because of the fault of the third party or customer’s own fault cannot apply for refund.

 

Partial Refunds
We also offer partial refund on returned items which have some original parts missing. In such a case, the customer can only get partial refund.

 

 

User Comment(Total92User Comment Num)

  • Li***g ( 2018-02-28 15:57:18 )

    Hi, I would like to return the product as it is slightly too small. I might want to get the replacement of size from S to M. Is this possible? My order number is LJ18011605. I have also purchased the same product dress in blue colour and also an S size. I am not sure if this product LJ18011605 is already being shipped as I have not received it yet. If it is not shipped, I would like to cancel it. let me know. thank you.

    Admin Replay:
    hello,dear
    can u tell us the order no. pls ?
    and if have any questions pls feel free to contact our live chat ,and we will solve for you,thanks!
    best regards,

  • ti***n ( 2017-12-15 16:50:51 )

    hi I would like to return a product that was not as described. could I replace with different item?

    Admin Replay:
    Dear,
    May i know which item and order number ?If any question ,pls contact us email fashion71-susan@hotmail.com . Hope can help you solve it asap , thanks .
    Best regards

  • li***g ( 2017-04-11 22:42:35 )

    Hi, i would like to return my item because it does not fit well. How do i return?

    Admin Replay:
    Hi dear ,
    we are so sorry hear that bring such trouble ,may i know your order number ?and what problrm for your order ,thanks ,also ,if you have any questins ,u can feel free to contact our online service or send email to us :admin@fashion71.net ,we will solve problem for you in a short time,thanks

    Best Regards

  • ch***0 ( 2016-07-12 15:43:18 )

    hi..i just made a purchase thru paypal withTransaction ID: 3ED856256J568235S.. could check the status of my order? i did not receive any confirmation from you..only from paypal.. thanks

    Admin Replay:
    Hello dear ,your order number is 2016071212179 ,we already get your payment ,thanks. Will start to prepare and send out to you soon. Have a nice day!

  • *** ( 2016-05-24 17:05:33 )

    I have received your package today. And to be honest im not satisfied with the clothes I have asked. Two of the dresses don't look like the same than the pictures. And one has pink stains on the white lace!!
    The shoes are well too small: this is not a 41 size I am missing about 3cm!! How can I return the items? I dont want to pay the return cost, because this is not my fault! My order was 2016051630376

    Admin Replay:
    Dear,
    So sorry to hearing this , would you pls send the picture to us email ? this is our email fashion71-susan@hotmail.com . when we check , we will solve for you asap ,thanks.
    Best regards.

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